If you experience a “Root Element is Missing” error when starting EZReporter, it is most likely generated when the “ezreporter.xml” initialization file that holds the last settings has become corrupted.  However, it is also possible that your configuration file has become corrupted.

Note:  This error is now addressed automatically as of EZReporter version 4.0.11.9 or later.

Here are the troubleshooting steps to recover from this error:

First try deleting or renaming the following file:

C:\ProgramData\Diablo Analytical\EZReporter\ezreporter.xml

Note that the ProgramData folder is usually hidden by Windows, so you may have to type the path into the Windows file browser manually.

After deleting this file, restart EZReporter.

If EZReporter starts without the error and you are prompted with the New Configuration File Wizard, select any of the configuration templates and continue.

Finally try reloading your configuration file.  If you get the error again, then it is your configuration file that is corrupt, and you will need to restore from backup.  If no error occurs, then the ezreporter.xml file was corrupted, in which case you are good to go.

Diablo Analytical has released Version 4.0.12.10 of the  EZReporter Software.  This is a minor release that is recommended if one of the fixes addresses an issue you have been experiencing.  A complete list of fixes is provided in the release notes.

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically.  Your license status will be preserved.

Software Support/Maintenance Subscription

This is a free upgrade if your software support subscription has not expired.  You can view the status of software support in the License Status window (click “Help > License Status”).  If software support has expired then you will either need to extend your support subscription or upgrade depending on when your support subscription expired.  Contact Diablo Analytical for information on extending software support, or upgrading your license.

About Diablo EZReporter Software

The Diablo EZReporter software is a flexible, advanced, post-run data analysis and reporting solution for any instrument that can be controlled by a supported chromatography data system. The EZReporter Natural Gas Analysis and Natural Gas Liquids Editions are state-of-art solutions for natural gas analysis and natural gas liquids/extended reporting.

For more information:  Diablo EZReporter Software

Upgrading

The price to upgrade to EZReporter 4.0 from earlier versions of EZReporter and BTU Calculator will depend on 1) the number of licenses, 2) the edition you are upgrading from and upgrading to, and 3) the number of instruments you want to license.

For Additional Information:

• EZReporter 4.0 price list
• EZReporter 4.0 Upgrade Guide

Contact Diablo Analytical if you have any questions about EZReporter 4.0.