Product Support

EZReporter 4.0.16.3 Released

August 16, 2023 By Diablo Analytical

Diablo Analytical has released Version 4.0.16.3 of the EZReporter Software.

This is a minor update wit the following enhancements and fixes:

[-] = Bug fix or change in behavior
[+] = Enhancement

[ALL] = Applies to all modules
[NGA] = Natural Gas Analysis/Liquids Modules
[RDB] = Results Database Module
[MOD] = Modbus Module

[+] [RDB] Added an option to the Find Results window and the “Display Sample History” options of the Results Database Processing settings to order the results by 1) ResultsID (the default), 2) The Injection Date, and 3) Sample Name (Find Results only). In normal operation, the Results ID will be in the same order as the Injection Date. However, if older results are imported and appended to the database, they may have a higher Results ID than newer results. Selecting Injection Date can address this provided the Injection Date is present. The Sample Name option is included as an additional convenience for the Find Results window only.

[+] [ALL] INFICON Fusion Connector: Added the ability to select multiple JSON data files for processing to the “Open and Process Fusion JSON Data File” function in the Fusion Connector Options/popup menu.

[-] [ALL] Addressed an issue that could arise if a sample was processed in the background while editing a configuration file, and the instrument rules loaded a different configuration file for processing. When the edited configuration file was saved it would overwrite the configuration file that had been loaded by rules. Now, the original edited configuration is restored, saved to the original filename, and reloaded.

A complete list of fixes and enhancements is provided in the release notes.

.NET Framework 4.7.2 Runtime is Required

This version of EZReporter 4.0 requires the Microsoft .NET 4.7.2 Framework runtime to be installed. If the computer has an Internet connection, then the installer will automatically download the runtime if it is needed. If the computer is not connected to the Internet, then you will need to download the runtime file from our web site and copy it to the same folder as the installer before starting the installation. The runtime file is 526 MB in size.

Note: if you are running a relatively recent version of Windows 10 (April 2018 Update – Version 1803 or later) or any version of Windows 11, then your system already has the runtime installed. In addition, another program may have already installed the runtime. So you only need to download the runtime if it isn’t already installed on your computer.

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically. Your license status will be preserved.

Software Support/Maintenance Subscription

This is a free upgrade if your software support subscription has not expired. You can view the status of software support in the License Status window (click “Help > License Status”). If software support has expired then you will need to renew your support subscription before upgrading to this version. Contact Diablo Analytical for information on renewing software support.

About Diablo EZReporter Software

The Diablo EZReporter software is a flexible, advanced, post-run data analysis and reporting solution for any instrument that can be controlled by a supported chromatography data system. The EZReporter Natural Gas Analysis and Natural Gas Liquids Editions are state-of-art solutions for natural gas analysis and natural gas liquids/extended reporting.

For more information: Diablo EZReporter Software

Upgrading

The price to upgrade to EZReporter 4.0 from earlier versions of EZReporter and BTU Calculator will depend on 1) the number of licenses, 2) the edition you are upgrading from and upgrading to, and 3) the number of instruments you want to license.

For Additional Information:

Contact Diablo Analytical if you have any questions about EZReporter 4.0.

EZReporter 4.0.16.2 Released

April 5, 2023 By Diablo Analytical

Diablo Analytical has released Version 4.0.16.2 of the EZReporter Software.

This is a minor update. A complete list of fixes and enhancements is provided in the release notes.

.NET Framework 4.7.2 Runtime is Required

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically. Your license status will be preserved.

Software Support/Maintenance Subscription

About Diablo EZReporter Software

For more information: Diablo EZReporter Software

Upgrading

For Additional Information:

Contact Diablo Analytical if you have any questions about EZReporter 4.0.

EZReporter 4.0.16.0 Released

November 7, 2022 By Diablo Analytical

Diablo Analytical has released Version 4.0.16.0 of the EZReporter Software.

This is a major release that includes updates to a number of support libraries to help support Windows 11 compatibility.

.NET Framework 4.7.2 Runtime is Required

Note: if you are running a relatively recent version of Windows 10 or any version of Windows 11, then it is likely that your system already has the runtime installed. In addition, another program may have already installed the runtime. So you only need to download the runtime if it isn’t already installed on your computer.

Program Enhancements and Fixes

This release includes the following enhancements and fixes. A complete list of fixes and enhancements is provided in the release notes.

[-] = Bug fix or change in behavior
[+] = Enhancement

[ALL] = Applies to all modules
[NGA] = Natural Gas Analysis/Liquids Modules
[RDB] = Results Database Module
[MOD] = Modbus Module

Enhancements:

[+] [RDB] Added an “Advanced Database Search” option to the Select Results window. To access the advanced search window, select the “Sample Name” option under “Find Results” and then click the button labeled “…” to the right of the sample name field. You can choose to search a number of different database fields for text that “Equals”, “Contains”, “Starts With”, or “Ends With” a text string.

[+] [RDB] Added an option to the Advanced Database Search window to display the search results summary as the sample summary or sample history. The sample history can be slow to display if a large number of results is found in the search. So this option always defaults to the sample summary.

[+] [ALL] INFICON Micro GC Fusion Connector: Added and option to the connector settings to synchronize the date and time of the Fusion’s on-board computer with the Windows computer whenever EZReporter connects to the Fusion.

[+] [RDB] Added a new “Find Duplicate Results” option to the pop-up/context menu that is displayed when you right-click the Sample Results Summary table. You will be prompted to select the database fields to use in determining whether a result is a duplicate. The suspected duplicates will be displayed in the Sample Results Summary table for review and deletion if desired.

Fixes and Other Changes:

[-] [ALL] Fixed an issue with reading and writing XML configuration and initialization files with section or keynames containing an apostrophe (‘).

[-] [RDB] Fixed an issue with the naming of the backup database file (the month portion of the file name was being set incorrectly to the minutes).

[-] [RDB] When backing up the database prior to deleting results, the backup file is now named with the standard date-time stamped file name (Results-yyyyMMdd-HHmmss.db) rather than the fixed file name used previously.

[-] [RDB] A new “Delete Results” window is displayed when deleting results from the database. It includes a checkbox to enable/disable backup of the current database. The deletion of results, compression of the database, integrity check, and update of the Sample Results Summary table are now done on a background thread to improve performance. A progress bar and status are displayed during this process.

[-] [RDB] After deleting results from the database, the results are also removed from the current Sample Results Summary Table. If any statistics were displayed at the bottom of the table, they are also removed since they are no longer valid.

[-] [RDB] After deleting results from the database, the database is automatically compressed to recover space, and then an integrity check is performed. If the integrity check fails, then you are prompted to restore the database from the backup that was created automatically in the backup folder.

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically. Your license status will be preserved.

Software Support/Maintenance Subscription

About Diablo EZReporter Software

For more information: Diablo EZReporter Software

Upgrading

For Additional Information:

Contact Diablo Analytical if you have any questions about EZReporter 4.0.

INFICON Micro GC Fusion Reprocessing Error

August 17, 2022 By Diablo Analytical

This error is usually caused with older units that have a large number of data files stored in the onboard computer. This can result in the request EZReporter sends to the Fusion to find the reprocessed samples to take too long and generate a timeout error

If you are running version 4.0.12.6 or later, then you can increase the “Data Connection Timeout” value in the connector settings:

Increase the timeout value from 8000 to 20000 milliseconds.

If you are running a version of EZReporter that is older than 4.0.12.6, then you will either need to upgrade to a newer version, or edit the Fusion Connector settings file manually as follows:

Close EZReporter if it is running.
Browse to the following folder:
C:\ProgramData\Diablo Analytical\EZReporter\Instruments\instrument1

Note: The “ProgramData” folder is usually hidden by Windows, but you can enter the path manually. Alternatively, in EZReporter click, “Tools > Browse EZReporter System Folders > Program Data Folder”, and then browse to the “instruments\instrument1” folder
This folder should contain the following file:
EZReporter.Connectors.InficonFusionConnector.xml

You will need to open this file in Windows Notepad to edit it.
The file contents should look something like this:

You want to change the “getfusiondatatimeout” value from “8000” (8 seconds) to a larger value – try “20000” (20 seconds) to begin with. When you edit the value, be careful not to remove any of the quotation marks, slashes, etc.
Finally, save the edited file and restart EZReporter.

EZReporter 4.0.15.0 Released

July 12, 2022 By Diablo Analytical

Diablo Analytical has released Version 4.0.15.0 of the EZReporter Software.

This is a major release that includes the following enhancements. A complete list of fixes and enhancements is provided in the release notes.

[+] [ALL] Added a new “Restore Configuration” function that will restore the files saved in an EZReporter backup ZIP file to their original locations. This can be helpful when transferring EZReporter to a new computer. Click, “Tools > Restore EZReporter Configuration”.

[+] [NGA] Added the EN 15984:1977 Carbon Content and Calorific Calculations with corresponding new component and total results and export variables.

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically. Your license status will be preserved.

Software Support/Maintenance Subscription

About Diablo EZReporter Software

For more information: Diablo EZReporter Software

Upgrading

For Additional Information:

Contact Diablo Analytical if you have any questions about EZReporter 4.0.

EZReporter 4.0.14.8 Released

April 12, 2022 By Diablo Analytical

Diablo Analytical has released Version 4.0.14.8 of the EZReporter Software.

This is a minor release that includes a number of enhancements and fixes. A complete list of fixes and enhancements is provided in the release notes.

Installing this Release

If you are running version 4.0.4.1 or later, you can download and install the correct version of the software using the “Check for Updates” option of the “Help” menu.

Otherwise, simply download and run the installation program from the download page.

IMPORTANT: Make sure you download the installer that includes support for the chromatography data system you are using.

NOTE: The “web” version of the installer can be used to upgrade an existing installation even if the computer doesn’t have Internet access.

Your current version of EZReporter will be uninstalled and the new version installed automatically. Your license status will be preserved.

Software Support/Maintenance Subscription

About Diablo EZReporter Software

For more information: Diablo EZReporter Software

Upgrading

For Additional Information:

Contact Diablo Analytical if you have any questions about EZReporter 4.0.