A recent Windows 10 update introduced an incompatibility with the MS Sensor 3.0 software that caused certain controls to display and function incorrectly and also caused the program to crash when starting an acquisition. We were able to identify and update the incompatible software library (an older version of the Microsoft Common Controls library) and compile a new version of the software. If you are affected by this issue, please contact Diablo Analytical Support and we can send you a link to download this new version of MS Sensor 3.0.
However, MS Sensor 3.0 is at its end of life and will become increaingly susceptible to Windows updates introducing these kinds of incompatiblities. Users who are dependent on MS Sensor 3.0 to control their 5000A Real-Time Gas Analyzer (RTGA) should be planning for a transition to MS Sensor 4.0. Here are some suggestions to help you during this transition period:
- Be very cautious allowing Windows 10 updates to be installed on the computer running the MS Sensor 3.0 software or transferring MS Sensor 3.0 to a computer running a recent version of Windows 10. If there are concerns about computer security, disconnect the computer from the LAN and use it only to control the RTGA.
- Contact Diablo Analytical for information on upgrading to MS Sensor 4.0. If your system is currently running the Agilent MSD ChemStation data system to control the Agilent Technologies Mass Spectrometer (Agilent 5973/5975/5977 MSD), then you will also need to upgrade to the Agilent MassHunter GC/MS data system.
MS Sensor 4.0 was a complete re-write of the software to address the compatibility issues we anticipated would become increasingly probable. In addition, it has significantly enhanced functionality compared to MS Sensor 3.0. See our MS Sensor 4.0 product page for more information.
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